Refund policy
Returns & Refunds policy
KAIREE — RETURN & REFUND POLICY
Last updated: June 2026
AT A GLANCE
- 7 days to report (from date of delivery)
- 1 condition: damaged or defective items only
- 2 resolutions: replacement or full refund
- 5–7 business days for refund to reflect
1. OUR POLICY AT A GLANCE
At Kairee, we take great care in crafting and packaging every order.
However, if your item arrives damaged or defective due to manufacturing or
shipping, we will make it right — with either a replacement or a full
refund.
IMPORTANT: We only accept return requests for items that arrive physically
damaged or with a manufacturing defect. We do not accept returns for
reasons such as change of mind, wrong size ordered, or preference of
colour.
2. WHAT QUALIFIES FOR A RETURN OR REFUND
Your item is eligible for a return or refund if it arrives with any of the
following:
- Torn, ripped, or physically damaged fabric
- Broken stitching, loose threads, or fallen buttons that affect
wearability
- Wrong item delivered (different product, colour, or size from what was
ordered)
- Item received in damaged packaging that has caused damage to the product
- A clear manufacturing defect such as uneven dye, missing print section,
or structural fault
What does NOT qualify:
- Change of mind or personal preference
- Incorrect size selected at the time of ordering (please check our size
guide before purchasing)
- Slight variation in block print placement, colour tone, or texture —
these are natural characteristics of handmade artisan products
- Items that have been worn, washed, altered, or dry-cleaned
- Items without original tags and packaging
- Damage caused by the customer after delivery
3. TIME WINDOW
All return or refund requests must be raised within 7 days of the delivery
date. We use the courier's delivery confirmation as the reference date.
Requests raised after 7 days will not be eligible for a return or refund,
regardless of the reason.
4. HOW TO RAISE A CLAIM
Follow these steps to initiate a return or refund request:
1. Photograph the damage — take clear, well-lit photos of the damaged
area, the item as a whole, and the original packaging (box, bag, tags).
2. Email us within 7 days — send your photos along with your order number
and a brief description of the issue to support@kairee.co.in.
3. Wait for approval — our team will review your claim within 2 business
days and confirm whether it is approved.
4. Ship the item back — if approved, we will share the return shipping
address. The item must be returned in its original packaging with all
tags intact. Return shipping charges for approved claims are covered by
Kairee.
5. Receive your resolution — once we receive and inspect the returned
item, we will process your replacement or refund.
REQUIRED FOR ALL CLAIMS: Clear photographs of the damaged item AND
original packaging. Claims submitted without photo evidence cannot be
processed.
5. RESOLUTION OPTIONS
Replacement
If the same item is available in your size and colour, we will dispatch a
replacement at no extra cost within 2–3 business days of receiving your
returned item.
Refund
If a replacement is not possible (due to stock unavailability), we will
issue a full refund of the purchase price to your original payment method:
- UPI / Cards / Net Banking — refund processed within 5–7 business days.
It may take an additional 2–3 days to reflect in your account depending
on your bank.
- Cash on Delivery (COD) — refund issued via bank transfer (NEFT/IMPS).
You will need to share your bank account details with us via email.
Shipping charges (if any) are non-refundable unless the return is due to
our error.
6. CANCELLATIONS
Orders can be cancelled within 24 hours of placement, provided they have
not yet been dispatched. To cancel an order, contact us immediately at
support@kairee.co.in or call +91 92576 69997.
Once an order has been dispatched, it cannot be cancelled. You may
initiate a return after delivery if the item qualifies under this policy.
Refunds for cancelled orders are processed within 5–7 business days.
7. ITEMS NOT COVERED
The following are excluded from our return and refund policy:
- Sale or discounted items (unless received damaged)
- Gift cards
- Custom or personalised orders
- Items marked as "Final Sale" at the time of purchase
8. INTERNATIONAL ORDERS
For international orders, the same eligibility rules apply. However,
return shipping costs for international orders are borne by the customer.
Customs duties and taxes paid are non-refundable.
CONTACT
Need to raise a return request?
Email: support@kairee.co.in (with your order number and photos)
Phone: +91 92576 69997 (Mon–Sat, 10 am – 6 pm IST)
We aim to respond to all return requests within 2 business days.